Canceling Your Collective Membership

What to know before you cancel

We are sorry to see you go, but appreciate the time you’ve spent as part of our community. During this transition, our goal is to make sure that you are set up for success.

How to cancel your membership

1. Start the process: Start the cancellation process by sending us a message using the Message Center in the Dashboard stating your intent to cancel your membership. Our Member Experience team will respond within 1 business day requesting a few details to ensure a smooth transition. You’ll receive a separate email detailing the Off-boarding Date and process you can expect in the coming weeks.
   
   
   1. You will no longer have access to your Collective account 30 days after your next pay date. Please make sure to download your documents from your Collective Dashboard before then
   2. Go to your Documents Tab, click the check box next to Document Type to select all. Click Download selected documents.
2. Transfer or cancel your bookkeeping service: 
3. 1. If you currently have XERO: 
      1. If you intend to keep your XERO - We will transfer primary admin rights to you. You MUST accept within 7 days. We will transfer subscription billing over to you, it will prompt you to provide payment information and choose your plan.
      2. If you intend to cancel your XERO - Please let us know. We will take care of the cancellation of your subscription on our end, and no further action will be required from you.
   2. If you currently have Quickbooks:
      1. We will transfer primary admin rights and billing to you. Please make sure to accept, so that you do not lose any valuable information. IF you are not the primary admin on your QBO account, you will receive an email letting you know your subscription has been canceled and access has been transferred.  You will need to log in to accept primary user access and resume your subscription. At this point please remove any members from Collective.
      2. In order to keep your QBO subscription, it will prompt you to provide payment information. 
      3. If you choose not to continue your subscription on the take over payment screen, it will allow you to cancel.
   3. If you are using Collective Accounting, This service is non-transferable, all of your accounting information will be permanently deleted and will not be recoverable after 30 days. Please ensure you download your reports from your Dashboard before then. Go to your Accounting Tab, click on All Reports, and download each report.
4. Transfer or cancel your Gusto payroll account: Your Gusto payroll account will be transferred directly to you, and you will continue to receive payroll services and be billed for such services, unless you separately cancel this service with Gusto directly. See this link for Gusto's pricing.
   1. If you intend to keep your Gusto account active - No actions are required to continue your subscription
   2. If you intend to cancel your Gusto subscription - You must  login to Gusto and cancel. (If you haven't logged into gusto.com before, go to gusto.com and follow the forgot password prompts using the email associated with your Collective account. Once you have reset your password, you will gain access to gusto.com to be able to cancel your account) Please follow the cancellation instructions from Gusto’s Help Article.
5. Individual Taxes: If you still need to prepare, file or download your Individual Tax Return through our partner Taxfyle, closing your account will disable access to the embedded tax preparation tools and tax documents through your Dashboard. You must complete any outstanding tax preparation activities and/or download any tax documents you may need before your access ends. Please note that we do not offer refunds for Individual Tax preparation services, even if your preparation or filing is incomplete at the time your account is closed. By closing your account prior to our completion of Individual Tax preparation services, you acknowledge and agree that you wish for us not to complete such Individual Tax preparation services.
6. Choose your registered agent: We will send you an email introducing you to your LLC’s current registered agent. You may continue using their services, select a different registered agent, or begin the process of dissolving your LLC (if applicable).
   1. Learn more about registered agents here.
   2. If you intend to maintain your LLC, you’ll be responsible for the following obligations:
      1. Annual filings (dependent on your state)
      2. Franchise/State taxes (requirements are dependent on your state)
      3. Maintenance of changes (dependent on your state, it may be Statements of information, and/or Annual report, and/or Annual Renewal, etc. Please check your state for requirements.)
      4. Tax returns
      5. Wage and tax reports
         
7. Off-boarding confirmation: You will receive a final email from our team confirming your cancellation with instructions regarding the transfer (or cancellation) of your bookkeeping account and Gusto payroll account. Billing of your Gusto payroll account will be transferred directly to you. If you intend to cancel your Gusto account, you will need to follow these Gusto instructions, after the account has been transferred to you. *If you have a Xero bookkeeping account, with Collective, an account transfer email will be sent to you and must be accepted within 7 days. If the Xero account transfer is not accepted within 30 days, your Xero account will be cancelled. Your Collective Dashboard account will also be closed. 

Frequently asked questions

Can I pause my membership?

Due to the nature of accounting and tax preparation services, we’re unable to pause memberships. This allows us to maintain current monthly bookkeeping for your business and accurately calculate quarterly tax estimates throughout the year.

Disclaimer: The information contained in this document is provided for informational purposes only and should not be construed as legal, financial, or tax advice. It is not intended to be a substitute for obtaining legal, accounting, or other financial advice from an appropriate and/or licensed  adviser, or for the purpose of avoiding U.S. Federal, state or local tax payments and penalties.